Refund policy

Return and Refund Policy

Effective Date: August 4, 2026

Merchant Details:

Email: VigierIsacs8924@outlook.com

Address: RONALD HARRIS, 6760 WAYMAN, RIDGELIVE OAK, TX 78233, United States

Phone: 3184715890

1. Return Eligibility Period

Customers may apply for returns within 28 days from the day the parcel is signed for and received. Return applications submitted beyond this time frame will be rejected automatically without exception.

2. Qualified Return Conditions

To be approved for return and refund, merchandise must satisfy all the following standards:
  1. Items remain unused, unaltered, unwashed and free of stains, scratches or personal damage.
  2. Original packaging, brand tags, labels, accessories and attached manuals must be fully intact and attached to the goods.
  3. The following categories are final sale and cannot be returned or refunded under any scenario: customized personalized goods, hygiene products, perishable goods, clearance discounted items, closeout merchandise and gift cards.

3. Return Application Procedure

  1. Prior to shipping items back, you must submit a formal return request to our official mailbox VigierIsacs8924@outlook.com. Please include your order ID, purchase date, detailed return reason, together with clear photos or unboxing videos to verify product status.
  2. Our customer service team will review your request within 1–2 business days. If approved, we will provide an authorized return shipping address. Please do not send back items without official approval; unauthorized returned packages will be discarded and not processed for refunds.
  3. For returns initiated due to personal reasons (dislike, incorrect size, accidental purchase), buyers shall cover all return shipping fees. If returns result from our mistakes such as defective goods, wrong item delivery or missing parts, we will bear the return shipping cost entirely.
  4. Place a copy of your order receipt inside the return package to help us match your order quickly after receipt.

4. Refund Processing Rules

  1. After we receive, inspect and confirm returned products meet return requirements, we will execute a refund to your original payment method within 4 to 7 business days. The actual arrival time of funds is determined by your bank or payment platform’s processing schedule.
  2. Self-initiated returns by customers will only receive reimbursement for the product price; original outbound shipping charges paid at checkout are non-refundable.
  3. Orders with quality defects, misdelivery or missing accessories caused by our side support two options for customers: full refund including original shipping cost, or free product replacement at no extra charge.
  4. Partial refunds may be offered through mutual negotiation for unused goods with minor cosmetic imperfections.

5. Circumstances That Refuse Returns & Refunds

We reserve the right to decline your refund application in the following situations:
  • Return application is submitted after the 28-day valid period;
  • Goods show obvious signs of wear, usage, damage, or lack original packaging and tags;
  • Products belong to non-refundable final-sale categories listed above;
  • Returned goods get damaged in transit due to insufficient packaging by the customer;
  • Users abuse return policies by frequent malicious returns to gain improper benefits.

6. Damaged Items Upon Receipt

If you receive broken, damaged or defective items upon delivery, you must send unboxing evidence (photos or complete unboxing videos) to our email within 7 days after receiving the package. Once verified, we can arrange free replacement, full refund without returning goods, or partial compensation according to your preference.

7. Exchange Service

Within the valid return period, you can apply for an exchange for size, color or style instead of a refund. If exchanges are caused by our delivery errors, we cover both-way shipping fees. If you voluntarily exchange products for personal preference, you need to afford all shipping expenses.

8. Policy Update Right

We reserve the right to revise this return and refund policy without separate individual notice to users. The updated version will take effect once published online and only apply to orders placed after the update date.

9. Support Contact

For return inquiries, disputes and after-sales consultation:

Email: VigierIsacs8924@outlook.com

Phone: 3184715890

Mailing Address: RONALD HARRIS, 6760 WAYMAN RIDGELIVE OAK TX 78233